Agreement updated on January 2023
Sylvamo ("we", "us" or "our") is committed to protecting the privacy and security of the personal information we receive or collect from you. We also believe in transparency and are committed to informing you about how we treat your personal information.
Who Is Responsible For Your Personal Information?
Sylvamo is responsible for the personal information you provide through our Website.
If you are a user in the European Union (the "EU") or European Economic Area ("EEA"), Sylvamo will be the controller of the personal information we collect for purposes of the E.U. General Data Protection Regulation, 2016/679 (the "GDPR").
What Personal Information Do We Collect and Why
We may collect and processing the following personal information from you for the following purposes:
|Category||Types of Data and Purpose|
|Contact Information||When you visit our Site or ask for services, we may ask you for your name, address, telephone number, email address or other contact details in order to respond to your requests or inquiries.
|User Account Information||When you create an account, we collect your contact information, other identity information (e.g., company and phone number), other demographic information (location), username and password, and other registration information, including payment information. This information is necessary to enable us to provide you the account you have requested and to maintain the account and your profile. You may update your account information by editing the information associated with your account.
|Conference Registration Information
||When you register for a conference or seminar hosted by us, we collect your contact information and other details necessary for processing the registration, including payment information.
||When you seek services from us in the course of contractual or customer relationships between you, your organization and Sylvamo, we collect business contact information and other personal information in order to provide you with the services you have requested.
|Financial and Payment Information
||When you purchase goods or services from with accentopaque.com, we may collect your bank account and other data necessary to process payments, including credit card numbers, security codes, expiration dates and other related billing information.
||When you use our Site, we may collect information about your use of our Site and services for advertising, analytics, to serve content and to protect our Site and services. Location information collected may include your Internet Protocol (IP) address or other similar location-tracking technologies.
|Cookies||When you visit our Site, we may collect cookies and use similar technologies to, among other things, provide you with a more personal and interactive experience on our Site, to improve our marketing efforts, and for usage analytics for our Site (e.g., page response times, download errors, length of visit, webpages visited, etc.). Please see our Cookies and Similar Technologies Policy for more information. If you choose to disable cookies and similar technologies, some areas and features of the Website may not work properly.
||When you visit our Site, we automatically collect information from your browser or your mobile device, such as Internet Protocol (IP) address or unique device identifier, cookies and data about which pages you visit in order to allow to operate and provide the Website and our services. This information is used to protect our Site and services and to keep the Website secure, to analyze and improve our Site and services and understand how the Website works for users, and to provide advertising to you and a more personalized experience for our users. To learn more about our collection of technical data, please visit our Cookies and Similar Technologies Policy.
||If you receive email communications from us, we may use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. We use this information to enhance our marketing efforts.|
|Feedback / Support / Inquiries
||If you provide us with feedback or contact us for support or ask us questions, we will collect your name, email address, other contact information and other information needed to respond to your feedback, request for support or answer your question.
When you sign up for one of our mailing lists, we collect your contact information, including your email address and postal address.
|Order Placement||When you place an order with or purchase goods or services from us, we collect your name, billing address, shipping address, email address, contact details, shipping preferences and payment information.|
How Will We Use Your Personal Information?
In addition to the uses described above, Sylvamo uses the personal information collected in an effort to improve your experience on the Website, to provide services to you, and to communicate with you about the information you have requested. Sylvamo may also use personal information to help target specific offers to you and to help Sylvamo develop and improve our Site and services. Additionally, Sylvamo may use your personal information in the following ways:
- To provide you with services you have requested and to manage our relationship with you, including administering your account, processing payments, accounting, auditing, billing and collection and taking other steps necessary to the performance of our business relationship with you;
- To present and improve Site contact and functionality;
- To determine user interests, needs and preferences;
- To provide notice of changes to our Site or the services we offer or provide through it;
- To conduct research and analysis;
- To develop new products and services;
- To manage and maintain the security of our Site and services;
- To market our services to you. We will only provide you with marketing related information after you have, where legally required to do so, opted in to receive those communications and having provided you with the opportunity to opt-out of such communications at any time. Sylvamo does not sell, rent or lease its customer lists to third parties.
- For compliance with our legal and compliance obligations, including maintaining records, performing compliance audits, etc.
- For insurance purposes;
- To exercise and defend our legal rights, or to comply with court orders;
- For any other purpose related to and/or ancillary to any of the purposes and uses described in this Policy for which your personal information was provided to us;
- In any other way we may describe when you provide the information; and
- For any other purpose to which you have consented.
We may process your personal information in connection with any of the purposes and uses set out in this Policy on one or more of the following legal grounds:
- because our legitimate interests, or those of a third party recipient of your personal information, makes the processing necessary, provided those interests are not overridden by your interests or fundamental rights and freedoms;
- because you have chosen to publish or display your personal information on a public area of the Website, such as blog or comment area;
- because it is necessary to protect your vital interests;
- because it is necessary in the public interest; or
- because you have expressly given us your consent to process your personal information in a particular manner.
We do not use your personal information for making any automated decisions affecting or creating profiles other than as described above.
Disclosure Of Your Personal Information
We may share your personal information in the following contexts:
|Contact Information||When you visit our Website or request our services, we may ask you for your name, address, telephone number, email address or other contact details in order to respond to your requests or inquiries about our Website or services.|
|Business Information||When you seek services from us in the course of a contractual or customer relationship, we collect business contact information and other personal information in order to provide you with the services you have requested. This includes your name, company email, website URL, phone number, job title and other information about your company.|
|Public Areas||Some areas of our Site provide the opportunity to post comments. If you decide to submit your personal information in these areas, you do so at your own risk and acknowledge that the information will be publically-available.|
|Email Interconnectivity||If you receive email communications from us, we may use certain tools to capture data related to when you open our message, click on any links, or banners it contains. We use this information to enhance our marketing efforts.|
|Directories||There may be times when we will seek your express consent through an online account or conference/seminar registration to having your contact information shared with other account holders or conference/seminar registrants.|
|Feedback / Support / Inquiries||If you provide us with feedback, contact us for support or ask us questions via web form, telephone, email or other method allowed by our Website, we will collect your name, email address, other contact information and other information needed to respond to your feedback, request for support or answer your question.|
|Third Parties||We may provide personal information about you to third parties that offer products and services when expressly requested by you.|
|Mailing List and Newsletters||When you sign up for one of our mailing lists or newsletters, we collect your contact information, including your name, company name, email address, postal address and telephone, as necessary to complete your sign up.|
|Service Providers||We may share your personal information with our service providers. Among other things, service providers may help us to administer the Website, support our provision of services requested by you, provide technical support, send marketing, promotions and communications to you about our service, payment processing and other legitimate purposes permitted by law.|
|Sensitive Personal Information||When necessary in order to respond to your requests for services or employment, we may collect information regarding your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health information, financial information or data concerning your sex life or sexual orientation. Industrial Strength Marketing will only collect this sensitive personal information with your express consent or as otherwise permitted by applicable law.|
How Long Do We Store Your Personal Information?
Sylvamo will retain your personal information for as long as needed to fulfill the purposes for which it was collected. We also will retain and use your personal information as long as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, provide our services and enforce our agreements.
Security Of Your Personal Information
Sylvamo has put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorized manner, altered or disclosed. While our security measures seek to protect your personal information in our possession, no security system is perfect and Sylvamo cannot promise that your personal information will remain absolutely secure in all circumstances.
The safety and security of your personal information also depends on you. Where you use a password for access to restricted parts of the Website, you are responsible for keeping the password confidential. Do not share your password with anyone.
If a security breach causes an unauthorized intrusion into our Site or systems that compromises your data, we will notify you and any applicable regulator when we are required to do so by applicable law.
Updating Your Personal Information
If the personal information you have provided to us changes, please let us know. For instance, if your email changes, you wish to cancel any request you have made of us or if you become aware of inaccurate personal information about you, use our Contact Us details to update your information. You may also edit your account details if you have a user account through our Site.
We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
Your Rights To Access And Control Your Personal Information
Please use the Contact Us details at the end of this Policy to exercise your rights and choices under this Policy.
Right of Access. If required by law (e.g., under the GDPR), upon request, we will grant reasonable access to the personal information that we hold about you.
Accuracy. Our goal is to keep your personal information accurate, current and complete. Please contact us if you believe your information is not accurate or changes.
Right to Object. In certain circumstances, as permitted under applicable law, you have the right to object to processing of your personal information and to ask us to erase or restrict our use of your personal information. If you would like us to stop using your personal information, please contact us and we will let you know if we are able to agree to your request.
Right to Erasure and Deletion of Your Personal Information. You may have a legal right (for instance, if you are located in the EU or EEA under the GDPR) to request that we delete your personal information when it is no longer necessary for the purposes for which it was collected, or when, among other things, your personal information has been unlawfully processed. All deletion requests should be sent to the address noted in the Contact Us section of this Policy.
We may decide to delete your personal information if we believe it is incomplete, inaccurate or that our continued storage of your personal information is contrary to our legal obligations or business objectives. When we delete personal information, it will be removed from our active servers and databases and our Site, but it may remain in our archives when it is not practical or possible to delete it. We may also retain your personal information as needed to comply with our legal obligations, resolve disputes or enforce any agreements.
Right to Withdraw Consent. If you have provided your consent to the collection, processing and transfer of your personal information, you have the right to fully or partially withdraw your consent. To withdraw your consent, please notify us using the information in the Contact Us section of this Policy and you may follow opt-out links on any marketing communications sent to you.
Once we have received notice that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there are compelling legitimate grounds for further processing that override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
Withdrawal of consent to receive marketing communications will not affect the processing of personal information for the provision of our services.
Right to Complain. If you believe that your rights relating to your personal information have been violated, you have a right to lodge a complaint with the applicable enforcement authority, or seek a remedy through the courts. You may also lodge a complaint with us by contacting us using the information provided in the Contact Us section of this Policy.
Online Tracking. We do not currently recognize browser settings or signals of tracking preferences, which may include "Do Not Track" instructions.
California Residents. California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing. If you are a California resident and would like a copy of such notice, please submit a written request to us using the information in the "Contact Us" section of this Policy.
European Union or European Economic Area Residents. If you are located in the EU or EEA and believe we have not processed your personal information in accordance with applicable provisions of the EU GDPR, you may lodge a complaint with your local data protection or supervisory authority.
Cross Border Transfers of Personal Information
Sylvamo is located and established in the United States and therefore, your personal information may be transferred to, stored or processed in the United States. While the data protection, privacy and other laws of the United States might not be as comprehensive as those in your country, we take necessary and appropriate steps to protect the security and privacy of your personal information. By using our Site or requesting services from us, you understand and consent to the collection, storage, processing and transfer of your personal information to our facilities in the United States and those third parties with whom we share it as described in this Policy.
Residents of the EU / EEA. We rely on recognized legal bases to lawfully conduct cross-border transfers of personal information outside of the European Union (EU) and European Economic Area (EEA), such as your express informed consent (as noted above), when transfer is necessary for us to deliver services pursuant to an agreement or contract for services between Sylvamo and you, or when the transfer is subject to safeguards that assure the protection of your personal information, such as the European Commission's approved standard contractual clauses.
Links To Other Sites
This Site may contain links to, and media and other content from, third party websites. These links are to external websites and third parties with which we have no relationship. If you click on an embedded third-party link, you will be redirected away from this Website to the external third-party website. You can check the URL to confirm that you have left this Website.
Sylvamo cannot and does not (i) guarantee the adequacy of privacy, security, practice content or media provided by third parties or their websites, (ii) control third parties' independent collection or use or your personal information or (iii) endorse any third party information, products, services or websites that may be reached through embedded links on this Website.
The Children's Online Privacy Protection Act ("COPPA"), as well as other data privacy regulations, restrict the collection, use, or disclosure of personal information from and about children on the internet. Our Site and the services are not directed to children aged 16 or younger, nor is information knowingly collected from children under the age of 16. No one under the age of 16 may access, browse, or use the Website or provide any information to or on the Website. If you are under 16, please do not use or provide any information on this Website. If we learn that we have collected or received personal information from a child under the age of 16 without a parent's or legal guardian's consent, we will take steps to stop collecting that information and delete it.
For more information about COPPA, please visit the Federal Trade Commission's website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.
We reserve the right to update and change this Policy from time to time in order to reflect any changes to the way in which we treat your personal information or in response to changes in law. We will post any changes we make to this Policy on this page. If we make material changes to how we treat your personal information, we will notify you through a notice on the website home page and through email communication, when appropriate. The date this Policy was last revised is identified at the top of this Policy.
If you have questions or comments about this Policy, wish to access personal information we hold about you; believe the personal information we have about you is incorrect, or wish to lodge a complaint with us about how we have handled your personal information, please contact us using the contact details below and we will do our best to assist you:
6077 Primacy Pkwy.
Memphis, TN 38119
Contact form available at: https://www.accentopaque.com/contact-us
Cookies and Similar Technologies Policy
This document was updated on 09/18/2018
Sylvamo (also referred to as "we", "us" or "our") respects the online privacy of its members and other visitors ("you") to www.accentopaque.com (the "Website").
What Is A Cookie?
A "cookie" is a small file created by a web server that can be stored on a user's device for use either during a particular ("session" cookie) or future ("persistent" cookie) browsing session. This file may include information about internet protocol (IP) addresses, browser type, internet service provider (ISP), URLs of any referring or exited webpages, operating system, and/or date and time stamps.
First-party cookies are set by the website you are visiting, and they can only be read by that site. Certain features of our Website use session, persistent, and flash cookies.
"Session" cookies are temporarily stored on your hard drive and only last until they expire at the end of your browsing session or after a set time period. Our Website's session cookies are set to expire in 12 hours and are required for log in to access secure areas of the Website and to process e-commerce transactions. "Permanent" cookies remain stored on a user's hard drive until they expire or are deleted by a user. We use permanent browser cookies on our Website for login purposes and to recover certain preferences set for use by you during repeated visits to our Website. They are set to time out within 6 months.
We use local stored objects (or "flash" cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website at: https://www.macromedia.com/support/documentation/en/flashplayer/help/help09.html.
Third Party Cookies
You also may encounter third party cookies on our Website. Third Party Cookies are cookies that are stored on your web browser by a party other than Sylvamo and may gather browsing activity (such as information you have entered or choices you have made) across numerous websites that you visit and across numerous browsing sessions. These cookies also help improve how our Websites and services function and perform, customize your interaction with our Websites, and help provide more relevant messaging and marketing communications to you. We are currently using third party cookies to track and analyze usage. If you wish to delete Third Party Cookies, you should adjust your browser settings as described in the "CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION" section of this Policy.
New Relic is used on this Website to collect data such as the time it takes for users' browsers to load web pages on the Website, where users come from, and what browsers they use. The New Relic Browser agent sets cookies by default. If you elect to use a cookie consent manager to prevent cookies from being stored, the New Relic Browser agent will continue to capture performance details.
Hubspot and New Relic have certified compliance with the EU-US Privacy Shield Framework set forth by the U.S. Department of Commerce.
If you like more detailed information about first party and third party cookies in use on or related to this Website, please contact us. You also may learn more about internet advertising practices and related consumer resources at http://www.aboutads.info/consumers/ and http://youronlinechoices.eu/ (if you are located in Europe).
Like most websites, as you navigate through and interact with our Website, we may passively collect information about your browsing activities using cookies and other automatic data collection technologies, such as Internet tags, or web beacons (clear gifs., pixel tags and single-pixel gifs), and navigational data collection (log files, server logs, etc.), to improve website functionality and analytics.
- Social Widgets: These are buttons or icons provided by third-party social media providers that allow you to interact with those social media services when you view a web page or mobile app screen. These social widgets may collect browsing data, which may be received by the third party that provided the widget and are controlled by third parties.
The aggregate data collected by these passive technologies typically does not target any personally identifying information (PII) or other personal data, but personal information we store about you may be linked to information stored in and obtained from cookies in order to improve our marketing, analytics, or website functionality.
We use tools that prevent us from collecting or maintaining your location information, including Google Analytics Anonymize IP, which interferes with collection and recording of your full IP address and anonymizes your IP address as soon as technically feasible by hiding part of the IP address. To learn more about the tool in use, visit https://support.google.com/analytics/answer/2763052?hl=en.
Google Analytics and Similar Technologies
In addition to cookies, there are other similar technologies used by us on the Website.
You may learn more about the performance and ad tracking cookies used by Google by visiting https://www.google.com/policies/privacy/partners/or https://policies.google.com/technologies/ads?hl=en
Google Analytics has certified compliance with the EU-US Privacy Shield Framework set forth by the U.S. Department of Commerce.
Other Third Party Technologies
Some third parties may use automated data collection technologies to collect information about you when you browse the internet. The information they collect about your online browsing activities over time and across different websites and other online services may be associated with your personal information and used to provide you with targeted content. We do not control these third parties' technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies.
Choices About How We Use and Disclose Your Information
When a user registers with our Website, the Website will prompt the user to confirm whether he or she approves of the use of a cookie. You may adjust your browser settings to opt out of accepting a "persistent" cookie and to only accept "session" cookies, but will need to log in each time you want to enjoy the full functionality of the Website.
Please be aware that adjusting the Cookie Settings on our Website may not fully delete all of the cookies that have already been created. To delete them, visit your web browser settings after you have changed your Cookie Settings on our Website.
Additional information is provided below about how to disable cookies or manage the cookie settings for the leading web browser providers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Internet Explorer: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
For more information on how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.
Changes To This Policy
It is our policy to post any changes we make to this Policy on this webpage. If we make material changes to how we treat our users' personal information, we will notify you by posting on our Website home page as well or provide notification via email, if appropriate. The date this policy was last revised is identified at the top of this page.
How To Contact Us
If you have any questions or comments about this Policy, please contact us using one of the methods listed below:
6077 Primacy Pkwy.
Memphis, TN 38119
Contact form available at: https://www.accentopaque.com/contact-us